COVID-19

UPDATE WEDNESDAY OCTOBER 14, 2020

Our Pawtucket and Bristol locations are fully reopened.  Thank you for your patience and understanding.

UPDATE MONDAY OCTOBER 5, 2020           

In accordance with CDC and RIDOH guidelines, our Pawtucket and Bristol locations are temporarily closed because employees tested positive for COVID-19.  The ATMs at both locations are in service. Please check back for updates on the reopening plans.  We apologize for the inconvenience.

UPDATE TUESDAY AUGUST 4, 2020

If you are experiencing financial hardship due to COVID-19, we are here to help.  If you have a personal loan or vehicle loan and would like to request a loan extension, please click the COVID-19 Extension Agreement link below.  The completed form may be mailed to 160 Francis Street, Providence, RI 02903 or delivered to any of our branch locations.  Please contact us at 401.751.7440 if you are experiencing a COVID-19 financial hardship regarding your mortgage, home equity loan, or credit card.

COVID-19 EXTENSION AGREEMENT

UPDATE TUESDAY AUGUST 4, 2020

Effective Monday, August 31, 2020, our URI Branch will resume regular operating hours Monday – Thursday 8:30 am – 4:30 pm and Friday 8:30 am – 5:00 pm.   All of our other branch locations are open with regular business hours.

UPDATE THURSDAY JUNE 25, 2020

Beginning Tuesday July 7, 2020, our URI Branch will be open on Tuesdays and Thursdays from 8:30 am – 3:30 pm until further notice. Please note that the deposit functionality at our URI ATM will remain disabled until we are fully reopened. Please do not mail deposits or payments to this location instead mail to 160 Francis Street, Providence, RI 02903.   Please check this page for future updates on the URI Branch reopen schedule.

UPDATE WEDNESDAY  MAY 20, 2020

Our Pawtucket Branch will reopen for all in-person business on Tuesday May 26, 2020 and our Pascoag Branch and Bristol Branch will reopen for all in-person business on Monday June 1, 2020. To limit the number of people inside the building, we continue to recommend the use of our drive-thru, ATM, and online and mobile banking to conduct your transactions.  Please refer to the May 8, 2020 update below for the additional measures we are taking for the health and safety of everyone.

UPDATE TUESDAY MAY 12, 2020

Our Cranston Branch will reopen for all in-person business on Monday, May 18, 2020.  To limit the number of people inside the building, we continue to recommend the use of our drive-thru, ATM, and online and mobile banking to conduct your transactions.  Please refer to the May 8, 2020 update below for the additional measures we are taking for the health and safety of everyone.

UPDATE FRIDAY MAY 8, 2020

Our Providence Branch will reopen the teller line and member service area to in-person visits beginning Monday, May 11, 2020. 

There will be strict limits on the number of people permitted inside and there will be a self-screening questionnaire posted on the door that must be reviewed by every person entering the building.  If anyone has had any of the listed symptoms in the past three days, they will not be permitted to enter the building. Immediately upon entering the building, all visitors will be asked to briefly remove their face covering for our identification purposes and may be asked to do so again when conducting a transaction.

For the health and safety of our staff and members, each teller station and member service desk has an acrylic shield.  Member service seating has been reduced and spaced apart to conform with the social distancing requirement.  The writing tables will not be available to prevent additional touch points by multiple people.  We ask that you limit non-business related conversations to reduce the amount of time spent inside the building and improve the wait time.  Please be assured that we will be sanitizing high-touch areas throughout the day and continue with enhanced cleaning and sanitizing of the entire building on a daily basis.

Please check back frequently for updates on the reopening of our other branch locations.  .


UPDATE WEDNESDAY 4.8.20

Please visit the links below for important information, updates and resources.

Center for Disease Control

Rhode Island Department of Health

SBA – Small Business Guidance


UPDATE THURSDAY 4.2.20
Our Kingston Branch will close at 5:00 pm on Friday 4.3.20 until further notice due to the closure of the URI Memorial Union building in light of COVID-19.  The ATM will remain in operation for withdrawals only.  Please do not mail deposits or payments to that location instead mail them to 160 Francis Street, Providence, RI 02903.

UPDATE MONDAY 3.30.20
If you are experiencing financial hardship due to COVID-19, we are here to help.  If you currently have a personal loan or vehicle loan and would like to request a loan extension, please obtain a Loan Extension Agreement.  The completed form may be mailed to 160 Francis Street, Providence, RI 02903 or delivered to any of our branch locations with a drive-up.  More information will be made available in the near future regarding mortgages, home equity loans, and credit cards.

UPDATE THURSDAY 3.26.20
Rhode Island Credit Union is committed to supporting our members in good times and bad times.  Now is certainly one of the times when we know some members may need our help more than others.  Please be assured that we are here to help with COVID-19 related financial issues including loan extensions, fee waivers/refunds, and emergency loans.  Please contact any branch location to discuss your circumstances and the options available.

UPDATE FRIDAY 3.20.20
To help mitigate the spread of COVID-19, we have made the difficult decision that effective at 4:00 pm on Friday, March 20, 2020, our branch locations will be limited to appointment only.  Please continue to utilize ATMs and drive-ups where available as well as mobile banking and online banking.  

Rhode Island Credit Union remains financially strong and will continue to be here when you need us most.  Please visit this page frequently for updates. 

UPDATE THURSDAY 3.19.20
We take the health and safety of our members and employees very seriously.  As the Coronavirus (COVID-19) continues to spread throughout the world, we are closely monitoring the situation and are taking measures to help mitigate the potential spread of the virus including:

    • Reinforcing healthy habits for our staff and encouraging them to remain home if they are sick or experience any symptoms of illness
    • Employees are exercising proper cough and sneeze etiquette
    • Increased cleaning and sanitization efforts in our locations
    • Practicing social distancing and asking members to maintain the recommended distance between them as they wait in line and at the teller windows and desks
    • Limiting the maximum number of members inside our locations to 10

We remain open in all locations and happy to serve you in person but understand if you prefer to limit your interactions and utilize ATMs and drive-ups as an alternative.  There are also a number of options for you to conduct your banking outside our branches including mobile banking, online banking and telephone banking.

We sincerely appreciate your cooperation and patience during this difficult time and assure you that we are making every effort to ensuring a safe environment for our members and staff.


STAY SAFE ONLINE TOO

The Coronavirus (COVID-19) has been a windfall for fraudsters as they exploit the global thirst for knowledge on the virus.

Fraudsters are exploiting the global thirst for knowledge about the virus by launching Coronavirus-themed phishing attacks to spread credential stealing malware. The phishing emails purport to be from the Centers for Disease Control (CDC) and the World Health Organization (WHO) and contain an infected attachment or a link to a malicious website.
 
Scammers are taking advantage of fears surrounding the Coronavirus. They’re setting up websites to sell bogus products, and using fake emails, texts, and social media posts as a ruse to take your money and get your personal information.

The emails and posts may be promoting awareness and prevention tips, and fake information about cases in your neighborhood. They also may be asking you to donate to victims, offering advice on unproven treatments, or contain malicious email attachments.

Here are some tips to help you keep the scammers at bay:

  • Don’t click on links from sources you don’t know. It could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) websites.
  • Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there’s been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.